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Where do I get a pledge form?
A pledge form is sent to you via email automatically when you register for the WALK. Additional pledge forms can be found by visiting the Tools area of the website.
Who do cheques get made out to?
Please make cheques payable to 'Coldest Night of the Year' and write the name of the walker or team you are supporting on the memo line.
Is this a fundraiser?
Absolutely! Walkers are encouraged to raise funds and work hard to achive their fundraising goal.
What do I do with the cash and cheques I collect?
Keep them safe till WALK day - that's when you will present them with your pledge sheet during check-in.
What do I do if a cheque gets written out to me rather than the WALK?
Deposit the cheque in your bank account, then bring cash on WALK day, making sure you've recorded the donor name on your pledge sheet or online using the fundraising system. You can also pay the donation online with your own credit card in the name of the donor who gave you the cheque.
What do I do with money that comes in after the WALK?
All post-WALK cheques can be mailed directly to 260-659 King St. East, Kitchener, ON, Canada, N2G 2M4
Do all donors get a charitable receipt?
No, donations of cash and cheques of less than $20 are not receipted in order to minimize event-processing expenses. However, all online credit card donations are receipted regardless of amount.
When do donors get receipts?
Online donors who give securely with their credit cards get e-receipts within minutes of their donations sent directly to their provided email address. Be sure to check in junk mail/spam if the receipt doesn't turn up in inbox. A home or business mailing address must also be submitted as this is required for issuing tax receipts. If an email is not provided but the ground mail address is on record we will mail to this. Donors who give cheques or cash are receipted within 60 days of the event by regular post (for donations of $20 or more).
How do I post pledges of cash of cheques?
Sign in to your personal fundraising page. Click Enter $$ or Cheques in the side column, and then carefully type in the details of your donors' gifts or pledges (including their email address if you have it).
Note: No donor is ever contacted or solicited by the WALK, other than during the acknowledgement of their online donation, or when we mail them their receipt after the event.
I'd like to pay my cash donations by personal cheque or credit card. Can I do this?
Definitely! Once you've recorded your cash donations online, you can pay them through our website with your personal credit card to avoid lugging an envelope filled with cash around. Sign-in to your personal fundraising page and click on "Manage Cash or Cheques". Scroll down to your list of pledges and click on the pledges you wish to pay, then click 'pay'. This will take you to a payment gateway to complete the transaction.
If you'd like to pay with personal cheque, be sure to enter your cash pledges online and then total your cash donations. Write out your cheque to "Coldest Night of the Year" and mark your name on the memo line. Bring this with you on WALK day with your completed list of pledges, and you're all set.
I received a notification email that someone donated to my personal fundraising page! How do I thank them?
First of all, don't hit "reply" to that notification email - that just goes to us. (We might giggle at you.) To thank your donors, you can log in to your personal page, click on "Fundraising", then click on "Thank and Manage Sponsors". Click on the envelope graphic next to your donor's name to send them a quick thank-you note. It's good etiquette (your Grandmother would be proud!), and a great way to connect with your donors on a personal level.
I’m having trouble printing my PDF receipt – it looks fine on my computer screen, but prints blank or nonsense characters.
Save a copy of the receipt to your computer, and open it using Adobe Acrobat Reader.
Click File > Print
On the print dialogue window that pops up, click on "Advanced" in bottom left corner
In the new box that appears, click the check box next to "Print as Image"
Click OK, then click OK in the original window to print.
If people sponsor me, will my team get credit for it?
Yes. If you have joined a team, your fundraising and sponsor totals will be reflected in both your team total and the overall event total.