If you have any questions you don't see addressed here, please email email@example.com.
How do I register to WALK?
If you want to start or join a team (or walk by yourself), you can register online by clicking the yellow Register button on the top menu, next to the logo. The registration process will take you about 5 minutes, so you can do it while the coffee's perking. Note: When setting up your username, please do NOT use spaces.
Where do I get a pledge form?
A pledge form is sent to you via email automatically when you register for the WALK. Additional pledge forms can be found by visiting the Tools area of the website.
Who do cheques get made out to?
Please make cheques payable to 'Coldest Night of the Year' and write the name of the walker or team you are supporting on the memo line.
Where can I find a route map?
Choose the location you'll be walking from the main menu - if your location's route map has been finalized, it will be there. (If not, be patient, it'll be there soon.)
Why is my username not accepted when registering?
If you can't login or your username is not working, make sure you don't use any spaces in your name or password.
Is this a fundraiser?
Absolutely! Walkers are encouraged to raise funds and work hard to achive their fundraising goal.
How do I raise money?
Once you register online you can use the online fundraising system to send your friends and family a link to your personal fundraising page. There, they can give to you securely online by credit card. Alternately, you can download a pledge form, print it out and ask people face-to-face for support. For more information on raising money, visit the Tools area.
What do I do with the cash and cheques I collect?
Keep them safe till WALK day - that's when you will present them with your pledge sheet during check-in.
What do I do if a cheque gets written out to me rather than the WALK?
Deposit the cheque in your bank account, then bring cash on WALK day, making sure you've recorded the donor name on your pledge sheet or online using the fundraising system. You can also pay the donation online with your own credit card in the name of the donor who gave you the cheque.
What do I do with money that comes in after the WALK?
All post-WALK cheques can be mailed directly to 260-659 King St. East, Kitchener, ON, Canada, N2G 2M4
Do all donors get a charitable receipt?
No, donations of cash and cheques of less than $20 are not receipted in order to minimize event-processing expenses. However, all online credit card donations are receipted regardless of amount.
When do donors get receipts?
Online donors who give securely with their credit cards get e-receipts within minutes of their donations sent directly to their provided email address. Be sure to check in junk mail/spam if the receipt doesn't turn up in inbox. A home or business mailing address must also be submitted as this is required for issuing tax receipts. If an email is not provided but the ground mail address is on record we will mail to this. Donors who give cheques or cash are receipted within 60 days of the event by regular post (for donations of $20 or more).
How do I post pledges of cash of cheques?
Sign in to your personal fundraising page. Click Enter $$ or Cheques in the side column, and then carefully type in the details of your donors' gifts or pledges (including their email address if you have it).
Note: No donor is ever contacted or solicited by the WALK, other than during the acknowledgement of their online donation, or when we mail them their receipt after the event.
Do I sign a waiver form?
Yes, all walkers must sign the waiver during check-in. Walkers 17 and under require the signature of a legal guardian (parent, teacher, youth leader, guardian).
What does the waiver form mean?
The waiver form means you understand the risk of walking in the event, that in the event of injury you release the event, the volunteers and the operators of the event from any liability and, should your picture be taken on WALK day, you release the WALK to appropriately use your likeness in any future publications around the WALK. Consult your own legal counsel for additional input should you have any questions.
When does the WALK begin?
The WALK routes open at 5 pm and all walkers must be away by 6 pm.
Tagged: Event Day
When do I check-in?
Check-in for ALL walkers opens at 4 pm and closes at 6 pm. Walkers should have their pledge forms and any cash and cheques filled out and ready to go when they arrive.
Where does the WALK begin?
To find your WALK's location, choose the city you are walking in from the Locations menu – everything you need is there, including start-finish location, address, map, contact numbers, emails, route descriptions, and most other location-specific details.
Tagged: Maps + Routes
How long does it take to walk?
Depending on your fitness, the weather, congestion and ground cover, most walkers clip along at between 4-5 km/hour. So the shorter walk should take 60-90 minutes and the longer walk around 2-3 hours.
Are there rest stations along the route?
Yes, there will be rest stations along your route - check your location page for more details.
Do I walk with my team?
You normally would at least begin the WALK with your team, but depending on fitness levels and pace, you may end up spreading out along the route during the WALK.
What should I wear?
We expect cold temperatures and precipitation. Watch the weather online prior to the walk carefully. Layers of clothing are good since you will certainly warm up during a long walk. Gloves, a warm ear-covering hat, glasses even for wind protection and a water/snow repellent jacket (preferably with a hood) are all good choices.
Footwear is really important. If there is snow or rain you need to have water-proof boots or shoes. Gloves and a scarf are a good idea also. After all, it is a February WALK in Canada...
What about bad weather?
WALK officials will monitor temperatures during the week leading up to the walk. If the temperature is becomes extremely cold - so much so that the safety of our walkers is in question - we may shorten or suspend the walk to safeguard their well-being.
What do I do with my cash and cheques?
Enter all of the donor information online in your personal fundraising page under "Manage Cash and Cheques" (you can print that whole list out and bring with you on WALK day too!). Bring all cash and cheques made payable to Coldest Night of the Year with you. They will be processed with you at check-in.
Can I bring my dog to the WALK?
Although we appreciate your dog's eagerness to support the WALK, we would ask that Fido sit this one out. There will be a variety of children and adults who might be nervous around dogs (even friendly ones!) and we want to make sure every participant can complete the WALK comfortably. The exception to the rule would be service dogs, of course.
Tagged: Event Day
I'd like to pay my cash donations by personal cheque or credit card. Can I do this?
Definitely! Once you've recorded your cash donations online, you can pay them through our website with your personal credit card to avoid lugging an envelope filled with cash around. Sign-in to your personal fundraising page and click on "Manage Cash or Cheques". Scroll down to your list of pledges and click on the pledges you wish to pay, then click 'pay'. This will take you to a payment gateway to complete the transaction.
If you'd like to pay with personal cheque, be sure to enter your cash pledges online and then total your cash donations. Write out your cheque to "Coldest Night of the Year" and mark your name on the memo line. Bring this with you on WALK day with your completed list of pledges, and you're all set.
Is there a registration fee for the WALK? Is the fee for teams or individuals?
There is no registration fee for teams as a whole, but instead it works on an individual basis, and the fee is waived after a certain amount is raised by each participant.
If you are 18+ years of age and raise less than $150, the registration fee is $25.
If you are 10-17 years of age, and you raise less than $75, the registration fee is again $25.
If you are under 10 years of age, the registration fee is waived.
On average, walkers raise about $250 each, and most donors give around $40-$50, so it's a reachable goal!
I need to cancel my registration as a participant in your event - how do I do that?
Email us at firstname.lastname@example.org and we'll take care of it for you.
Note: if you have collected cash or cheque pledges, please ensure that all donor names and addresses are carefully posted online in your fundraising centre. Don't send cash in the mail. Pay for cash with a personal cheque from you (or pay by credit online). Send all cheques with your pledge sheet (if applicable) to Blue Sea Philanthropy, 260-659 King St. East, Kitchener, ON, N2G 2M4, Attn: Coldest Night of the Year
I am planning to attend the WALK with my family. Do we all need to register?
The short answer is: yes. It would help us get a better handle on how many WALKers to expect on WALK Day if you could create a separate registration profile for each family member. You could route them all to the same email address or even post all donations under one family member's name for efficiency's sake, but each person should have their own profile.
Do my children need to pay the registration fee?
For children under the age of 10, the registration fee of $25 is waived. For children aged 10-17, the $25 registration fee applies if they raise less than $75. As each donor gives $40-50 on average, this is definitely doable. Ask grandma and grandpa, teachers, neighbours - one dedicated evening of fundraising should do the trick.
I received a notification email that someone donated to my personal fundraising page! How do I thank them?
First of all, don't hit "reply" to that notification email - that just goes to us. (We might giggle at you.) To thank your donors, you can log in to your personal page, click on "Fundraising", then click on "Thank and Manage Sponsors". Click on the envelope graphic next to your donor's name to send them a quick thank-you note. It's good etiquette (your Grandmother would be proud!), and a great way to connect with your donors on a personal level.
I've chosen to pay the $25 registration fee. Will I receive a charitable tax receipt?
No - the $25 registration fee (which is required for adults over the age of 18 who raised less than $150, or youth aged 10-17 who raised less than $75) is NOT tax-deductible.
I've forgotten/lost/misplaced my password/username/email - how can I retrieve it?
At the top of the page there is a 'Forgot Password?' link right next to the login button - click this to be taken to a password reset area, or just go ahead and click here.
If I pay the $25 registration fee, do I get a hat and/or scarf?
Scarves are given to participants registering online and raising $300 by midnight on Dec 31. Treat this as a motivator!
For more info: here
Toques are given out on WALK night to anyone who has either...
A. Fundraised the minimum amount required by age:
$75 for youth 17 and under, or
$150 for adults 18 and older
B. Paid the $25 registration fee online or on WALK night.
For more info, click here
How do I change my fundraising goal?
To edit your personal goal:
Log in to your fundraising centre, using the username and password you created during registration.
Once logged in, in the left-hand toolbar, click "6 - Edit Your Goal". Here, you can edit your fundraising goal and save it.
To edit your team's goal (Team Captains only):
Log in to your fundraising centre, using the username and password you created during registration.
Once logged in, click "Team" at the top of the page.
From the left-hand toolbar, click "5 - Edit Team Info". Edit your team's fundraising goal, and then hit "Save"!
How do I change my team name?
Note that this can only be performed by the participant who started the team (the Team Captain).
Log in to your fundraising centre
At the top of the page, click the "Team" tab
On the left, click "5 - Edit Team Info".
Be sure to click "Save" when you're finished!
I’m having trouble printing my PDF receipt – it looks fine on my computer screen, but prints blank or nonsense characters.
Save a copy of the receipt to your computer, and open it using Adobe Acrobat Reader.
Click File > Print
On the print dialogue window that pops up, click on "Advanced" in bottom left corner
In the new box that appears, click the check box next to "Print as Image"
Click OK, then click OK in the original window to print.
If people sponsor me, will my team get credit for it?
Yes. If you have joined a team, your fundraising and sponsor totals will be reflected in both your team total and the overall event total.
How do I change my walking distance?
You can change your walking distance by:
1. Logging in to your fundraising centre
2. Clicking the "Profile" tab at the top of the screen
3. Clicking the "Edit User Survey Questions" tab at left.
4. You can edit your distance selection in this screen and hit the "submit" button to save.
Can people on my team walk different distances?
Definitely! Everyone who joins a team selects their own route distance during registration. You can have people walking multiple distances on the same team.
Is my information secure?
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online. For more info: click here
Can I share or split my donated dollars with other members of my team who haven’t met their minimum yet?
If you'd like to transfer one or more of your donations from your account to your teammate's, email us at email@example.com with the donor's name, their donation amount, and the name of the teammate you'd like us to move the donation to. We'll get it done! Note: we cannot split individual donations (ie from a single $50 donation, give $25 to one walker, and $25 to another).